Assistive Technology & Home Modifications (AT-HM) – Bulk Upload Enhancements

We’ve updated the Expenses Bulk Import
 feature to support uploading AT-HM expense items in bulk. This enhancement helps providers manage high-volume AT-HM records more efficiently and ensures correct mapping of the new AT-HM fields required under Support at Home.
This update is available now under: Operations > Import CSV > Expenses
What’s New
AT-HM Bulk Import Support
The Expenses Bulk Import template has been extended to include all AT-HM-related fields. You can now bulk upload AT-HM items with full classification and linkage to the required AT-HM attributes.
Newly supported fields include:
AT-HM Parent
AT-HM Item / Wraparound
AT-HM Item Code
AT-HM Prescribed
AT-HM First Payment
AT-HM Loaned
Home Support Item Code
These fields ensure AT-HM expenses are imported with the correct structure, enabling accurate claiming, reporting, and compliance.
How It Works
Download the latest Expenses CSV template from the Import CSV screen.
Populate AT-HM fields where required.
Upload the completed file under Operations > Import CSV > Expenses.
Imported AT-HM items will appear in the participant’s expenses and will be available for claiming (where relevant under SAH).
Why This Matters
These enhancements reduce manual entry and improve data consistency across AT-HM records, particularly important as providers transition to Support at Home and manage higher volumes of AT-HM activity.
Need Help?
Refer to the updated AT-HM Bulk Import
 guide in the Support at Home Knowledge Hub, or contact Support or your Customer Success Manager for assistance.